How do I check on an order I have placed?

To check on an order you have placed, sign in to your account under My Account. Once you’ve logged in you should be able to check the status of your orders.

Can I purchase from your site from outside the U.S.?

No. We do not accept international orders. To purchase from a vendor outside of the U.S. go to our Where to Buy section and select your location.

Is it safe to use my credit card?

Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.

What is your return policy?

We want you to be happy with your purchase! Products that are more than half full may be returned within 10 days of receipt. If you would like to return an item, please call or email customer service to get a return authorization. Shipping will not be refunded.

How do I become a wholesale vendor outside of the U.S.?

To become a vendor outside of the U.S., submit your information to customer service with our Contact Us form.

How do I know what products are right for me?

To find out which products are right for you, go to My Skin Care Routine and click on your skin type for a personalized product routine. You can also go to Shop by Concern under Shop Products to find product suggestions specific to your needs.

Why do I need a toner?

Many people question the importance of using a toner. It’s not just a cleansing step, it also provides the skin with pore constricting, cell proliferating and calmative extracts to help maintain healthy, clean skin.

Is it safe to use your products while I’m pregnant?

Our entire product line is safe for pregnant women to use. Please be assured that our formulations are natural, but may not be suitable for all skin types. Ultimately, you should confirm with your doctor before using any new products while pregnant or nursing.

Do you test your products on animals?

We never test our products on animals. We believe that all living things should be treated humanely.

Do your SPF products protect against UVA and UVB?

Yes. Our SPF products protect against aging UVA rays and burning UVB rays.

Can I use my Spa Gift Certificate on

Spa Gift Certificates cannot be used to purchase products on Use your certificate to purchase treatments and products at OLEHENRIKSEN FACE/BODY only.