OLEHENRIKSEN - gift certificates

	gift certificate -frequently asked questions

How to Use a Gift Certificate at olehenriksen.com
	Using a Gift Certificate online at OLEHENRIKSEN.com is simple. Just find a product that you would like to purchase and place it in your shopping cart. When you check out, you will be given the option to pay for your order or a portion of your order with a Gift Certificate. Simply click "Use a Gift Certificate," and enter your number and security answer. Your certificate balance will be displayed and applied to your order total. If your order total is less than the amount on your Gift Certificate, the remaining amount will be available on your certificate for future purchases. If your order total is more than the amount on your Gift Certificate, you will need to pay for the balance with a credit card.


How to Activate your Gift Certificate
	For your security, activation is required to prevent unauthorized usage. click "activate gift certificate" in the left-hand column. You will be asked to enter your certificate number, choose a security question and provide the answer. Pick a question that you will easily remember the answer to, but that others will not be able to guess. To redeem your gift certificate, you must enter your security answer exactly as you typed it. After you have activated your gift certificate, please print the confirmation page which will include your security answer. KEEP THIS INFORMATION PRIVATE and TREAT IT LIKE CASH. Any person with your gift certificate number and security question answer will be able to redeem your gift certificate. THERE IS NO WAY TO RECOVER YOUR SECURITY ANSWER IF YOU LOOSE IT.


How to Check Your Balance
	To check the current balance on your Gift Certificate, go to "gift certificates" and click "check balance." You will be asked to provide your Gift Certificate number and answer your security question. A list of your most recent transactions and your current balance will be displayed. Check your card balance now.


Can I buy something that costs more or less than card amount?
	Yes. If your order total is less than the amount on your Gift Certificate, the remaining amount will be available for future purchases. If your order total is more than the amount on your Gift Certificate you will need to pay for the balance with a credit card.


Can I redeem more than one gift certificate at a time?
	No, unfortunately you may only redeem one gift certificate per order transaction.


Can I buy a gift certificate by calling customer service?
	Currently the only way to purchase an online gift certificate is to place your order over the internet at www.OLEHENRIKSEN.com/gc. You may buy a gift card for Spa services or for products sold at OLEHENRIKSEN FACE/BODY spa by calling 310.854.7700, but these gift cards are not redeemable online.


Can I buy more than one gift certificate at a once?
	No, each gift certificate must be purchased individually. However, our super easy checkout remembers your addresses and payment methods in your account, so that you never have to type the information twice. Repeat orders are very fast.


Can I use my Gift Certificate at the OLEHENRIKSEN FACE/BODY spa?
	No, this gift certificate is good for merchandise sold online at olehenriksen.com only. You may buy a gift card for Spa services or for products sold at OLEHENRIKSEN FACE/BODY spa by calling 310.854.7700, but these gift cards are not redeemable online.


Gift Certificate Returns and Refunds
	Gift Certificates are not returnable or refundable for cash except in states where required by law. If you decide to return merchandise that you purchased using your Gift Certificate, the refunded amount will be credited directly back to your Gift Certificate, so please do not throw away your gift certificate unless you are sure of your purchase, and make sure you save the Online Gift Certificate email or your activation page confirmation.


Lost or Stolen Gift Cards
	We're sorry to say, but Gift Certificates are just like cash. If you lose your certificate, we cannot replace or refund the money. If you have stored your Gift Certificate information, you may still use that Gift Certificate to make online purchases, provided the lost or stolen certificate has not been redeemed by someone who figured out your security question answer.


Does my Gift Certificate expire?
	Gift Certificates do not expire, have no fees are redeemable for any of your purchases at olehenriksen.com. You may use your gift certificate monies as long as you maintain your gift certificate number and security question answer.

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